Terms & Conditions

Terms and Conditions Welcome to Harly! These Terms and Conditions (“Terms”) govern your use of our website www.harlyglow.com (the “Site”), powered by Shopify and operated by Harly Skin Ltd (“we”, “us”, “our”, “Harly”).By visiting our Site and/or purchasing something from us, you agree to be bound by the following Terms and all applicable policies referenced here. 1. Overview Harly Skin Ltd is registered in England and Wales. Our products are created for children and young teens and must be purchased by individuals aged 18 or over or with parental consent. If you have any questions, don't hesitate to get in touch with us at: contact@harlyglow.com 2. Online Store Terms • You must be at least the age of majority in your region (or have parental consent) to use this Site. • You may not use our products for any illegal or unauthorised purpose. • You must not transmit any worms, viruses, or destructive code. A breach or violation of any of the Terms will result in immediate termination of your access. 3. Products & Descriptions • All products are subject to availability and are described as accurately as possible. • Colours and packaging may vary slightly from what is displayed online. • Our products are designed with natural ingredients and are dermatologically tested for younger, sensitive skin. Always patch test before use. • Prices for our products are subject to change without notice. 4. Orders & Payment • By placing an order, you agree to provide current, complete, and accurate information for purchases. • All prices are in GBP and include VAT (where applicable). • Payments are securely processed through Shopify Payments, Apple Pay, Google Pay, or PayPal. • We reserve the right to refuse or cancel any order for reasons including fraud, error in pricing, or stock issues. 5. Delivery • Orders are typically dispatched within 2–4 working days. • Delivery times may vary depending on location and courier. • You will receive a confirmation and tracking number once your order has shipped. • We are not responsible for delays caused by couriers or customs (for international deliveries). 6. Returns & Refunds We hope you love your Harly products! If you change your mind, here’s how we can help: • You have 14 days from receiving your order to request a return or exchange. • Items must be unused, sealed, and in original packaging. • To start a return, contact us at contact@harlyglow.com with your order number. • Return postage is your responsibility unless the item is faulty. • Refunds are processed within 14 working days once we receive the returned product. • Due to hygiene reasons, opened skincare items cannot be refunded unless they are faulty. 7. Faulty Products If something isn’t right, we’re here to help. • Please contact us within 7 days of delivery if your order is damaged or defective. • We will offer a replacement or refund where appropriate. 8. Intellectual Property All content on this Site (logos, images, product names, text) is the property of Harly Skin Ltd or its licensors and is protected by copyright and intellectual property laws. You may not reproduce or use it for commercial purposes without written consent. 9. User Comments, Reviews & Submissions If you send creative ideas, photos, reviews, or feedback—either online, by email, or via social—we may use that content in marketing or promotional material. By submitting, you agree that we may use, edit, or publish it without restriction or compensation. 10. Privacy Policy Your submission of personal information through the Site is governed by our [Privacy Policy]. By using our store, you agree to its terms. 11. Cookies We use cookies to improve your shopping experience. By using our Site, you agree to our use of cookies as described in our [Cookies Policy]. 13. Limitation of Liability We make no guarantee that your use of the Site will be uninterrupted or error-free. To the fullest extent permitted by law, Harly Skin is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our products or Website. 14. Third-Party Tools & Links Our site may link to third-party tools or websites. We are not responsible for the content, functionality, or accuracy of third-party platforms. 15. Modifications to Terms We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. 16. Governing Law These Terms are governed by and construed under the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts. 17. Contact Information Questions about these Terms? contact@harlyglow.com